Harris County Universal Services created an application to help the Harris County precincts serve their constituents and better manage their service requests. Harris County Precincts 1, 2 and 3 began using the enhanced online Service Request Form in early August.
The user-friendly form first gives users a language option. Users can choose one of five languages (Arabic, Chinese-Simplified, Chinese-Traditional, Spanish or English) so they can better read and understand the information fields. For users who choose the Arabic, Chinese or Spanish language, the app will automatically translate the message into English for the receiver to understand.
The new form also includes a locator map. This allows users to see both their address location and precinct area on a map to ensure they are submitting their request to the correct precinct.
"Overall, our versatile applications are providing value to the precincts," said Court Wellington, Custom Development Manager for HCUS Public Safety Technology. "As the precincts utilize their applications, they can provide feedback that will allow us to offer additional functionality tailored to their requirements.”
In addition to language variations, the app has the ability to flag and address requests that contain inappropriate language.
The Service Request Form was created by the following HCUS Custom Applications team members: Charles Ellis, Uma Gopinath, Garth Gwynn, Deborah James, Andrew Nira, Dennis Seidel, Billy Shaw and Nan Wang.