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Verizon Customers Can Now Call 311



In late September, Verizon Wireless completed a call-routing process that would allow their cell phone users to call the Harris County Universal Services 311 Center. With the project complete, now all cell phone users can use 311, the non-emergency helpline for county programs, services and general information.

According to HCUS Director of Customer Service Rina Fava, her division launched the Harris County 311 initiative in the summer to make it easier for callers to receive county information and assistance. A person who dials 311 within Harris County limits will be routed to the county call center. If the caller needs city information, the 311 auto attendant can quickly transfer the call to the city call center.

"In the summer we launched 311 for the county AT&T and T-Mobile," Fava said. "Verizon could not activate their towers and begin routing the calls at that time, but they were committed to participating. In September, they completed the process and now all cell phone users can benefit from Harris County 311. This is exciting news for the residents of Harris County and Houston."

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