• Designed for department employees, countywide employees, and the whole population of Harris County and beyond
• Application that allows you to subscribe to alerts based on set parameters
• Web and mobile applications that collect and display data
• Applications that interact with maps (geographic data) to show information
• Applications that allow you to submit requests for help, permits, or other county services
• Applications that display county information to the public
• Applications that delegate authentication and authorization responsibilities to internally-hosted identity provider
• Applications with custom reports and dashboards

Yes. HCUS-GIS provides a couple of sites to look-up information based on an address

• Tabular Search:  https://www2.harriscountytx.gov/itc/gis/ais/DisplayGISData.aspx
• Map-Based Search:  https://www.gis.hctx.net/geo1

Yes, we provide training in partnership with HRRM. All employees are required to take annual cybersecurity training.

We offer several different tools based on your business need, such as Outlook Access, Skype, Citrix, RDC, and VPN.

You can send an email to GIS@HCTX.NET or contact the Universal Services Help Desk at helpdesk@us.hctx.net or 713-274-4444

Contact the Universal Services Help Desk at helpdesk@us.hctx.net or 713-274-4444.

You will need to access the report from Moblan and delete the report from there. Any report that isn't in NEW, DENY, or INCL status cannot be deleted.

1. You can search for historical Tiburon calls for service in RMS, under “Modules”, in the “Investigators” column, “Calls for Service”.
2. You can search for historical CentralSquare (Superion) OneSolution calls for service in CAD, under “Event History”.

If you are an existing customer, utilize Total Recall to initiate the request.   If you are a new customer, contact us at 713-274-9005, and we will arrange a meeting to understand your record types, volumes, and services required to get your department started using the Records Center.

For security reasons, your department liaison will assist you.

1. To obtain access to CAD, RMS, or MCT, your supervisor will submit a request to helpdesk@us.hctx.net or call 713-274-4444 to open a Universal Services help desk ticket.

We provide consulting services to Harris County organizations to improve their record and information management processes.  We use workflow mapping to help describe the information origin, flow, access controls, then provide recommendations on how to improve those processes, security, and accessibility of your information.

By contacting the Universal Services Help Desk at helpdesk@us.hctx.net or 713-274-4444.

Fuel may be purchased at commercial or county-owned fuel stations, using your county fuel card.  First, insert the card into the reader and remove it quickly.  Enter your odometer reading, followed by your PIN.  You may purchase regular or diesel gasoline only.

If you or others are in imminent danger, call 9-1-1 first. You can report a cybersecurity emergency or possible emergency by emailing ReportCyberIncident@hctx.net or by calling 713-274-4444. Always err on the side of caution and report something as an emergency if you are not sure.

By contacting (US) PublicSafetyDev at CTSPublicSafetyDev@hctx.net

You can request new devices by contacting the Universal Services Help Desk at helpdesk@us.hctx.net or 713-274-4444. These requests often involve a “site walk” with our technicians to determine the scope and cost of work, so we request that an on-site point of contact be designated for each request.

Maintenance should be scheduled every 6,000 miles, 2-4 weeks in advance of the due date.  You may call one of our locations to schedule an appointment or email us at itcfleetdispatch@hctx.net.  Please include the shop location, equipment number, and request type (e.g., routine maintenance or other services) in your email.

You can request new or additional intrusion alarm arm/disarm codes by contacting the Universal Services Help Desk at helpdesk@us.hctx.net or 713-274-4444.  Please include the employee’s full name in the request.

We utilize an agile process for application development. Creating a successful user experience is critical to our success. We believe that our users' needs are paramount to the design process. We will seek input and offer updates throughout the sprints. Regardless of your technical background, we are here to help.

Like the repository, HCUS maintains an organizational ArcGIS Online (cloud-based) GIS system.  To gain access, send a request to the GIS@HCTX.NET and we will send an invite.

We maintain a centralized repository of GIS data common to every Harris County department.  Simply send a request via email to GIS@HCTX.NET.  The team will enable access to the database using active directory credentials and ArcGIS desktop software setup if needed.

Microsoft Edge is the preferred browser by Microsoft, however Internet Explorer 11 is a built-in feature of Windows 10. There's nothing that needs to be installed. If you can't find Internet Explorer on your device, you'll need to add it as a feature. If your agency is rolling out new devices, Internet Explorer 11 can still be added. Click this link to find instructions on how to “add” Internet Explorer 11 if it’s not installed.

If you experience damage to your county vehicle, report it immediately to your supervisor.  To obtain a damage assessment, reach out to your department’s liaison for instructions.

The ELA centralizes licensing for Esri software.

Much of the server technology, core software, and extensions are now unlimited in terms of users.

New technology and capabilities are part of the ELA.

Various teams deployed Portal, an on-premises version of ArcGIS Online, that will eventually replace the database and application servers currently employed.

Notebook in the ArcGIS enterprise expands data science and automation possibilities for the County.

The Geo-event server integrates live-streamed data sources into GIS applications.

Since time is of the essence to ensure these records are dried and recovered, contact the Help Desk immediately at 713-274-4444.

We provide consulting services to Harris County organizations to improve their record and information management processes.  We use workflow mapping to help describe the information origin, flow, access controls, and then provide recommendations on how to improve those processes, security, and accessibility of your information.

• Microsoft (C#, ASP.NET, MVC, WPF, WCF, Web API, SharePoint, MS Azure, .NET Core)
• Web Front-End (Angular, Vue.js, React JS, Bootstrap, JavaScript, TypeScript)
• Mobile (Android, iOS)
• CRM (CRM 2013, 2015, 2016, MS Dynamics CRM, Data Integrations, QuickBase)

As our team grows and matures, we work constantly to adhere to industry standards, best practices, and operating procedures. Along with other best practices in incident command and risk management, we work to abide by guidance issued by the National Institute of Standards and Technology (NIST), a part of the U.S. Department of Commerce. NIST's Cybersecurity Framework is voluntary and consists of standards, guidelines, and best practices to manage cybersecurity-related risk.  The Cybersecurity Framework’s prioritized, flexible, and cost-effective approach helps to promote the protection and resilience of critical infrastructure and other sectors important to the economy and national security.

Towing services are managed by location.  If you are:

The upper left side of the vehicle's windshield contains a listing of county vehicle maintenance locations.  Be prepared to inform the wrecker driver of the towing destination.  Drivers are permitted to change a flat tire instead of being towed to the nearest shop location.

• Our team provides comprehensive cybersecurity support split into three main service areas: Governance & Compliance, Threat & Vulnerability Management, and Engineering & Operations. We interface with all of Universal Services to support technology and information security Countywide. General project areas include but are not limited to:
  
  • Incident response and business continuity
  • Cybersecurity education and response
  • Threat monitoring and prevention
  • Vulnerability management and remediation
  • Major technology implementation support
  • IT compliance and control governance
  • CJIS, PCI and HIPAA compliance
  • County cybersecurity strategy, policies, and  internal regulations
  Services include but are not limited to:
  
  • Access and identity management 
  • Mobile device management
  • Firewall change requests 
  • Policy and web filtering exception management
  • Elasticsearch administration
  • Multifactor authentication
  • Remote access
  • Consulting services to other County groups

The normally scheduled maintenance time for Justice Application is from 5:00am-6:00am CT. The day on which maintenance is performed is coordinated, approved and scheduled in advance using our internal governance and approved by the supported agencies. While all maintenance has the potential of downtime from 5:00am-6:00am, the timeframe the actual downtime is typically much less.

National Security Presidential Directive 54/Homeland Security Directive 23 (NSPD-54/HSPD-23) defines cyberspace as the interdependent network of information technology infrastructures, and includes the Internet, telecommunications networks, computer systems, and embedded processors and controllers in critical industries. Common usage of the term also refers to the virtual environment of information and interactions between people and the Internet of things.

Cybersecurity is the practice of defending these resources, equipment, and data from malicious attacks. It is also known as information technology security, or electronic information security or information security.

• Network security is the practice of securing a computer network from intruders, whether targeted attackers or opportunistic malware.
• Application security focuses on keeping software and devices free of threats. A compromised application could provide access to the data it is designed to protect. Successful security begins in the design stage, well before a program or device is deployed.
• Information security protects the integrity and privacy of data, both in storage and in transit.
• Operational security includes the processes and decisions for handling and protecting data assets. The permissions users have when accessing a network and the procedures that determine how and where data may be stored or shared all fall under this umbrella.
• Disaster recovery and business continuity define how an organization responds to a cyber-security incident or any other event that causes the loss of operations or data. Disaster recovery policies dictate how the organization restores its operations and information to return to the same operating capacity as before the event. Business continuity is the plan the organization falls back on while trying to operate without certain resources.
• End-user education addresses the most unpredictable cyber-security factor: people. Anyone can accidentally introduce a virus to an otherwise secure system by failing to follow good security practices. Teaching users to delete suspicious email attachments, not plug in unidentified USB drives, and various other important lessons is vital for the security of any organization.

• Software Application Development Services
• Application Integration Services
• Mobile Application Development
• CRM Application Development Services 
• Application Maintenance & Support Services

All users with access to run state queries must be set up on the Harris County Message Switch.  You can submit a helpdesk ticket (helpdesk@us.hctx.net) to have your account created or checked.  Please include your TLETS user ID.

Most of the Justice applications were developed to run in Internet Explorer version 11. Unless otherwise indicated, applications were not designed to run in earlier versions of Internet Explorer or in other web browsers. JIS can be accessed in any web browser, however Chrome is recommended.

Users for the Justice Applications include Harris County Justice and Law Enforcement Agencies and non-Harris County Agencies.

They can be, but usually aren't. The content of a document determines if it is a record—not the means of delivery. Just as most envelopes delivered by the U.S. Postal Service contain junk mail, most e-mails are non-record spam. But, not all. A good rule of thumb is if the e-mail documents that an obligation has been incurred or met, it is probably an official record. If not, it is probably not an official record.

See the Public Records page to find helpful links to sources of public records throughout Harris County.

We have a contract with a vendor certified by the National Association for Information Destruction to shred both official and unofficial records. Most office documents are placed into locked bins that are transported to the shredding facility in a locked truck where the locks are removed and the contents shredded. Operations that send records in bulk (such as the Harris County Records Center) palletize the records and the vendor typically picks up 10 or more pallets and transports them in a locked truck to the facility.