Harris County

Universal Services


Harris County Universal Services

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Overview

Harris County Universal Services (HCUS) is the solutions partner for Harris County residents, departments and offices of Harris County, Texas. HCUS designs, implements, and maintains high-quality, innovative, and cost-effective products and services for its customers. The department provides comprehensive support through seven business services divisions and three supporting divisions. HCUS provides a wide array of services ranging from 311 to disaster planning to telecommunications and much more. Whatever the need, HCUS is here to serve.

Mission

Universal Services delivers customer-centric and innovative solutions in support of Harris County's vision to optimize service delivery and generate efficiency.

Vision

Universal Services provides best in class innovative, data-driven, digital, constituent friendly, and sustainable solutions for Harris County residents, departments, and stakeholders. To do this, we will implement our principles and core values into everything we do while simultaneously promoting a diverse, equitable, inclusive, and resilient workforce capable of providing continuous and uninterrupted support.

Principles

Our department operates on these principles:


  • We take pride in providing a great customer experience.
  • We are the best at what we do.
  • We innovate to provide best in class digital and fleet solutions.
  • We partner, collaborate, and succeed together.
  • We promote a rewarding work environment.

Core Values

  • People
  • Integrity
  • Service
  • Accountability
  • Innovation

Digital Enterprise

Invest in enterprise technologies to build customer service, drive efficiency, and improve operations.

Data as a Service Utility

Empower a data-driven culture and encourage transparency for County programs and residents.

Resilient County

Enable business continuity by providing uninterrupted digital, telephony, and radio service and optimizing these services on a continual basis.

Future Fleet

Integrate mobility technologies to improve cost-effectiveness and environmental conditions.

Talent Management

Value, empower, develop, and nurture the department's employees to increase employee engagement and foster more effective recruitment and retention of high-quality employees.