I have received excellent help from all of the IT folks. Today I want to make a special shout out to Dustin. I am a digital dinosaur, and I had a problem which has bugged me for weeks.
Dustin has the patience of Job. He carefully showed me step by step how to resolve my issues. He should be teaching computer usage to seniors like me.
I am very grateful that he is there. I insisted that I have the name of his chief so I could convey my thanks.
Thanks again,
Mark McInnis, CAO

I just wanted to reach out and let you and your team know what a great technician Robert Le is. It seems that no matter what gremlin reaches out to disrupt my PC, he takes care of it immediately. He's a credit to your shop.

Thanks,

David E. Bechtol
Harris County Engineering Department

I wanted to take a moment to acknowledge one of your staff members for a job well done! This morning I was having computer issues and needed assistance quickly in order to meet several time sensitive obligations.
David Caballero was extremely helpful; he was responsive; he identified the problem and corrected it fast; and he was very pleasant and polite throughout the process. I commend him for his excellent service to those of us who rely on our remote desktops to keep children safe.

Thank you!

Tammy J. Thomas
Assistant County Attorney Protective Services Division

Once again, I want to thank you and the people in your department for their very kind assistance. I have had a number of problems with my county laptop computer and was ignoring the issues because of some important work deadlines. Of course the problems only got worse, but Karen Soeken and Robert Le each spent several hours this week sorting through the tangled mess that I had made. They were calm, kind and extremely patient. Please extend my deepest appreciation to them.

With heartfelt thanks,
A Happy County Employee

Congratulations to you and the entire US team!!
This is very exciting, and I cannot state enough how much I appreciate ALL of the hours your team has dedicated to making this a successful transition. Please pass along my heartfelt remarks to everyone at US.
Isabel Longoria
Harris County Elections Administrator

We need to say "thank you" to you and your staff. Our Department had struggled to manage our IT systems and programs in house for many years with poor outcomes. Last year, I made the decision to transfer our IT personnel and resources to US. It has turned out to be an excellent decision.

The IT management services that our department has received since turning this function completely over to US has been phenomenal. I cannot say enough about the responsiveness, professionalism and competence of your staff. Our IT projects are finally moving forward since US took them over.

Thanks,
Joel Levine
Executive Director
Harris County Resources for Children and Adults
(formerly Harris County Protective Services)