I wanted to take few minutes to send a little note of thanks to commend your Help Desk team. 

Unfortunately I've had several desktop/computer issues over the the past couple of weeks, but thanks to your team doing an outstanding job I'm on track. The team members who assisted me were patient and very courteous. 

Please be advised that Andrew Coleman, Kelvin Nichols, Yvonne Alvarez, Jamil Asafi and Robert Maheshwari were all extremely helpful and should be acknowledged for their helpfulness. You guys rock!!!

Kindest regards, 
Dr. Carla L. Wyatt
Special Projects
Constable Sherman Eagleton
Harris County Constable Precinct 3

Team (Matthew Barna, Justin Hart, Susan Jones and Tonya Ward),

Thank you again for the unbelievable service. You turned this around in less than 24 hours. Our Operations team is already stood up on WAVE and better prepared because your support.

Hats off to you for the great support.

Regards,

Joey Clements
Logistics Supervisor, OEM

For the past two weeks, I have been in constant contact with Mr. Layton as he assisted the Harris County Sheriff’s Office Crime Analysis and Intelligence Division with the install, troubleshooting, and one-on-one user teachings of ArcGIS Pro. Mr. Layton’s engineering abilities and work ethic of ArcGIS Pro is a clear indication of his devotion of operational commitment.

Our division attended a data driven analytics course last Thursday and Friday to which ArcGIS Pro was the core component. Mr. Layton worked side-by-side with our division to assist with the install, troubleshooting, and ensured each user’s login into Esri was operational.

Our class would not have been a success without Mr. Layton’s assistance! He also took the time to come to our office and worked with Analyst Kimber Burks on some training.

We are grateful of his services to our division and hope to continue working with Mr. Layton to facilitate crime analytics for the Harris County Sheriff’s Office.

Thank you, Mr. Layton!

Respectfully Sent,
Thomas Pasket, Sergeant
Harris County Sheriff's Office

Big shout out to Universal Services and in particular Dustin Acker and Christian Blandon for their support, talent and collaboration regarding some marketing videos that they worked on with our JAD communications team! It’s so nice to have such a great support team in Harris County.

Thank you,

Laura Lucas
Harris County Justice Administration Department

NAM is up and running !! Thank you for all the help! I know we hit you guys with sites left and right. Thank you for always having our backs! Phones are a critical part, and you have come through many times.

Just wanted to say thank you!

Ladane Roberson
Network Administrator Information Technology
Harris County Sheriff’s Office