Harris County 311 is the County’s primary phone and web-based resource for government information and non-emergency services. Constituents and guests in areas outside the jurisdiction of the City of Houston and throughout unincorporated regions of the County may utilize the platform.

The 311 Unified Service Catalog provides site users and constituents the ability to see all available services offerings handled by Harris County 311. The catalog view will show main categories and subcategories for case types. For example, a constituent seeking to report a pothole near their home address could navigate to the Road Repair category and then the Pothole subcategory.

This feature is particularly helpful for constituents who are unsure of how to categorize their report. They can navigate subcategories to find the proper case match. The catalog’s easy navigation and categorization features will improve case accuracy and provides additional socialization of the types of reports that should be submitted to 311.