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Mission, Vision & Values

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Mission, Vision & Values

MISSION
Universal Services provides IT and Fleet support to Harris County Divisions and Offices with high quality, innovative, and cost-effective solutions in order to optimize business and operating models of supported agencies.

VISION

Universal Services will exemplify high-quality, transparent, and accountable government by using data, best practices, and established processes to expend taxpayer dollars wisely. We will continually review and improve the effectiveness of our policies, programs, and services to provide Information Technology (IT), cyber, and Fleet support operations throughout the County; and we will recruit and mentor a talented and diverse workforce to provide outstanding customer service to all County Divisions and Offices. Our services and support will promote an inclusive, equitable, and resilient workforce capable of providing continuous and uninterrupted support.

VALUES

Integrity
We do what is legally and morally right in our actions and decisions, and we earn the trust of our customers and public by being transparent and equitable.

Service
We strive to be the provider of choice and partner with our customers to understand their challenges and needs so they receive the cost-effective solutions to reach their goals.

Accountability
We honor our commitment to our customers and take responsibility for our actions and the quality and delivery of the products and services we provide.

People
We demonstrate diversity and safety in an inclusive workplace, and we treat all our peers and customers with dignity, respect and professionalism.

Innovation
We embrace new ideas and develop creative ways to solve our customers’ informational, technical and operational challenges so they remain resilient in changing times.

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Mission, Vision & Values

Universal Services will exemplify high-quality, transparent, and accountable government by using data, best practices, and established processes to expend taxpayer dollars wisely.

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