Harris County

Universal Services


Harris County Universal Services

Harris County Universal Services (HCUS)

The Harris County Universal Services (HCUS) department provides comprehensive support through divisions such as Business Applications, Business Operations, Customer Service, Cybersecurity, Fleet Services, IT Infrastructure, Program Delivery & Analytics, and Public Safety Technology. Whatever the need, HCUS is here to serve the county's departments and offices.

HCUS Strategic Plan

STRATEGIC PLAN 2024-2027

HCUS regularly reviews and updates its strategic plan to ensure it aligns with changing conditions and circumstances. The most recent strategic planning process involved a round of activities designed to gather insight and foster collaboration across the department.
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Services

  • Harris County 311

    Harris County 311 is the County’s primary phone and web-based resource for government information and non-emergency services. Constituents and guests in areas outside the jurisdiction of the City of Houston and throughout unincorporated regions of the County may utilize the platform.
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  • Information Technology

    In today's digital age, the role of Information Technology (IT) management is critical for enhancing the efficiency, security, and quality of technology services. Harris County, like many other public-sector entities, are increasingly reliant on technology to deliver essential services to their citizens.
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  • Fleet Services

    Fleet Services provides new vehicle procurement, managing fuel stations and routine vehicle maintenance for Harris County departments. It delivers industry-standard best practices with cost-effective methodologies.
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  • Records Management

    The Records Management Department has assisted Harris County with its record management strategies. In recent years, Information Governance has been added as a primary function, leading to an improved understanding and control of information created for and by the county.
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