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Customer Service provides 24-hour technical support each day to resolve any hardware, network and software issues Harris County customers may experience. Services include hardware distribution, network setup and support.
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Providing access control to ensure new Harris County employees or contractors can access IT services with the appropriate clearance level and adhering to county confidentiality and security standards.
The HCUS PMO is the central resource of experienced Program/Project Managers and Scrum Masters providing governance and oversight for all compliance and management requirements supporting both Waterfall and Agile methodologies.
Asset management provides an accurate acocunt of asset life cycle costs and risks to maximize the business value of technology strategy, architecuture, funding, and contractual and sourcing decisions.
Audio / Video technologies and services.
Budget Management works with Universal Services departments and OMB to forecast, develop and monitor annual budget for general fund and CIP spending.
Building utility services include gas, water, and electricity. Business Operations manages the payment of invoices and connection and disconnection requests relating to building utilities.
Harris County Universal Services can provide Business Analytics & Reporting (BAR) to Harris County departments and agencies. BAR services turn data into information, information into knowledge and knowledge into plans. The turn-key BAR platform provides the ability to rapidly develop and implement analytics and reports so leaders can focus on key business drivers, make informed decisions and improve processes and operations.
Product Management represents the business objectives on behalf of Harris County customers, ensuring the proper strategic approach, prioritization and considerations are made through the development lifecycle.
Harris County Universal Services call operators support the 311 Help & Information public line. They field calls and answers to questions regarding services or assistance, provide county telephone numbers and addresses, and route calls to the correct department.
Change management (sometimes abbreviated as CM) is a collective term for all approaches to prepare, support, and help individuals, teams, and organizations in making organizational change. It includes methods that redirect or redefine the use of resources, business process, budget allocations, or other modes of operation that significantly change a company or organization.
Harris County Universal Services can assist with planning, developing and customizing SharePoint intranet portals to broaden access to organizational knowledge and manage and update content efficiently and effectively. Users can also access document and file management tools that allow communities to share and revise content, search for information and facilitate project collaboration.
Mobile computing is human–computer interaction in which a computer is expected to be transported during normal usage and allow for transmission of data, which can include voice and video transmissions. Mobile computing involves mobile communication, mobile hardware, and mobile software.
Training and development involve improving the effectiveness of organizations and the individuals and teams within them.[1] Training may be viewed as related to immediate changes in organizational effectiveness via organized instruction, while development is related to the progress of longer-term organizational and employee goals.
Harris County Universal Services can develop both off-the-shelf and custom applications designed to provide innovative IT systems that will improve the efficiency and operation of departments. With deep knowledge of county organizations and systems, HCUS can efficiently develop software solutions that fit any department's business, budget and organizational goals.
Reliable 24-hour-a-day technical support for Harris County departments. Customers can report system outages, request new services, receive support and more.
Universal Services assists Harris County departments with the installation, upgrade and maintenance of desktop and laptop software and applications. HCUS also install desktop patches, perform hard drive encryption and identify software that can threaten data security.
Provides a cadre of technically trained communications, IT-support, logistics, and planning staff for use in pre-planned events and incidents throughout Harris County
Harris County Universal Services assists Harris County departments with the evaluation, development and deployment of Enterprise Content Management (ECM) systems for on-premise or cloud-based management of documents and contents.
Harris County Universal Services serves over 800 locations in support of more than 20 Harris County departments with a broad range of services providing a reliable, secure system that supports calendaring and communication capabilities while reducing costs. HCUS also offers centralized secure messaging services that allows communications with other county staff on a secure, centralized system without having to travel to meetings, pick up the phone or trade emails.
Universal Services serves over 800 locations in support of more than 20 Harris County departments with a broad range of services providing a reliable, secure system that supports calendaring and communication capabilities while reducing costs. HCUS also offers centralized secure messaging services that allows communications with other county staff on a secure, centralized system without having to travel to meetings, pick up the phone or trade emails.
Fleet Services provides new vehicle procurement, managing fuel stations and routine vehicle maintenance for Harris County departments. It delivers industry-standard best practices with cost-effective methodologies.
Utilizing a service-based budget management approach, financial services focuses on cost allocation, funding, and financial transparency.
Univeral Services occassionally gets requests to pull historical information out of the old Fleetwave databases. SSRS reports will be written for ongoing data needs, or one time data pulls can be provided in csv, xlsx or other formats as needed. This relates to automobile fleet services information.
Harris County Universal Services can develop applications for innovative, community-engaged mapping as well as organizational tools on desktop, mobile and/or auto platforms. HCUS can also tap into the Harris County GIS infrastructure and repository to make maps and websites capable of displaying targeted county information and services.
Harris County Universal Services assists customers in the acquisition, configuration, installation and repair of computer hardware, including inventory tracking and notification of upgrade requirements.
Harris County Universal Services provides access control to ensure new Harris County employees or contractors can access IT services with the appropriate clearance level and adhering to county confidentiality and security standards.
HCUS assists County departments in providing new employee or contractor staff with access to County services by ensuring individuals have the necessary level of access while adhering to County confidentiality and security standards.
Public WiFi Services - H.C. Parks & Community Centers, Private LTE for public use and Harris County Cellular Network for qualified users.
IT Compliance ensures that US teams adhere to IT industry compliance standards and relevant regulatory controls and policies that govern the enterprise network and infrastructure. Compliance also promotes awareness and education across US departments of compliance controls and policies.
Configuration management (CM) is a process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life.
C++, .NET, Azure Services, Web Services, Low Code - No Code ( Microsoft Dynamics CRM, QuickBase)
Design, Develop, and Deploy cloud based enterprise level custom websites. We also provide training and customer support for the website after it has launched.
Develop models used to predict outcomes using Microsoft Azure ML offerings, Provide automated engines aimed to improve business processes by using vision, speeh, language and machine learning models, using Microsoft Azure AI offerings, Connect to data in real-time and stream it through Power BI or a 3rd party application and Conncet to IoT devices and stream or store the data in Snowflake for historical and trend analysis.
Provide reporting solutions using Power BI and Tibco Web Focus, Connect to data stored in Azure Data Lake Storage or Snowflake and explore available datasets, Leverage data models created in Power BI tto act as the data source for all Power BI reports and Access semi-structured data stored in either Azure or Snowflake, using Power BI, Tibco Web Focus or 3rd parrty tool.
Uses ETL tools to automate the data movement from source systems into the data warehouse / data lake (Snowflake) Provide QA processes to validate the accuracy and completeness of the data as it is moved across systems
Historical storage of data from source systems, stored in its raw, original form. Cleansed and transformed data from source systems, stored in a structure geared towards reporting (dimensional model). Subsets of data that provide insights into a unique function of the business. The combination of data marts make up the Enterprise Data Warehouse.
Database administration is the function of managing and maintaining database management systems (DBMS) software. Mainstream DBMS software such as Oracle, IBM Db2 and Microsoft SQL Server need ongoing management. As such, corporations that use DBMS software often hire specialized information technology personnel called database administrators or DBAs.
Enterprise Content Mangament/Records Management Platform
Enterprise architecture (EA) is a business function concerned with the structures and behaviors of a business, especially business roles and processes that create and use business data. The international definition according to the Federation of Enterprise Architecture Professional Organizations is "a well-defined practice for conducting enterprise analysis, design, planning, and implementation, using a comprehensive approach at all times, for the successful development and execution of strategy.
Enterprise Information Systems (EIS) is a world-leading journal focusing on both the technical and applications aspects of EIS technology, and the complex and cross-disciplinary problems of enterprise integration that arise in integrating extended enterprises in a contemporary global supply chain environment.
Data visualization is one of the most important steps to consider during any GIS project. The way in which your data is visualized will directly impact your audience's interpretation of the final product. Visualization elements include coloring, map extent, labels, boundaries, interactivity, 3D models, and more.
Deliver tools to enable users to locate and connect with county services.
The Universal Services Cybersecurity Governance team is responsible for establishing and communicating enterprise cybersecurity requirements for Harris County, and for assessing and tracking high-level cyber risks and exposures against industry frameworks and regulations.
Harris County Universal Services provides identity management to protect the infrastructure and vital IT systems of Harris County from the threat of unauthorized access or sabotage. HCUS helps county departments address security risks by providing compliance reports that identify areas of vulnerability and recommends actions that mitigate identity breaches.
Vendor Support, Custom Development, Web Aplication Devlopment, Web Services Development, Web PI Development, Batch Reporting
Microsoft Teams is a proprietary business communication platform developed by Microsoft, as part of the Microsoft 365 family of products. Teams primarily competes with the similar service Slack, offering workspace chat and videoconferencing, file storage, and application integration.
Ongoing implementation, operation, and refresh of enterprise network equipment. Includes consultation with HCUS customer agencies regarding their evolving networking needs for their funded projects.
The Sr Service Desk Manager serves as a liaison between Emergency Management and Universal Services. In addition, Service Desk personnel (including Help Desk and Desktop Support) provide support including on site and remote during activations and special events.
Providing audit, coaching, and quality control advisement to partner county departments.
As part of the overall Cyber Governance strategy, HCUS works with organizations to assess their solution's risks and protect classified data.
The Cybersecurity Education & Awareness program provides comprehensive information security training and awareness to County employees. Employees are the County's first line of defense against cyber threats.
Microsoft's hosted SharePoint is typically bundled in Microsoft 365 subscriptions, but can be licensed separately. SharePoint Online has the advantage of not needing to maintain one's own servers, but as a result lacks the customization options of a self-hosted installation of SharePoint.
Harris County Universal Services follows county security policy and uses industry best practices to protect vital IT systems and infrastructure from the threat of unauthorized access or sabotage.
Threat management services are provided to the County through various methods such as firewall policy changes, vulnerability assessments, system security checks and operating system updates. These are assessed based on the business need of the request and the involved risk identified during the evaluation. Current industry best standards and practices, along with NIST guidelines and regulatory requirements are followed to mitigate possible risks to Harris County assets and Infrastructure.
Universal Services provides identity management to protect the infrastructure and vital IT systems of Harris County from the threat of unauthorized access or sabotage. HCUS helps county departments address security risks by providing compliance reports that identify areas of vulnerability and recommends actions that mitigate identity breaches.
Provides phone services, Establishment of call center and technology for proper operations.
Provides Work Order tracking for Facilities/Property Management type work; Also provides ability to track County property leases (where we lease from others, or where others lease from us)
Provide all levels of consutling to optimize information and records management across the county. This includes maintaining the Harris County Records and Information Plan, Records Control Schdeule, and serving as the county Records Management Officer
Harris County Universal Services supports critical application systems for Harris County courts and law enforcement agencies. It delivers software solutions as well as computer-aided dispatch (CAD).
Provides guidance in interagency agreement creation and maintenance of content to ensure a sound understanding of responsibilities for all involved parties.
Harris County Universal Services provides mobile radio services that support emergency communications for first responders and public safety workers of Harris County. HCUS manages, operates and upgrades a regional radio network that provides interoperability in over 25 counties. HCUS also installs, repairs and maintains both portable and mobile radio systems.
Harris County Universal Services monitors, maintains and optimizes the data communication networks for over 850 Harris County locations, including network design and operation support for wide (WAN), local (LAN) and wireless local (WLAN) area networks. It also assists county departments with the planning of networks, including equipment acquisition, design and installation.
Universal Services monitors, maintains and optimizes the data communication networks for over 850 Harris County locations, including network design and operation support for wide (WAN), local (LAN) and wireless local (WLAN) area networks. It also assists county departments with the planning of networks, including equipment acquisition, design and installation.
The mission of the Harris County Universal Services (HCUS) Program Management Office (PMO) is to provide an enterprise-wide approach to identify, prioritize, and successfully execute a technology portfolio of initiatives and projects that align with HCUS strategic objectives to support Harris County.
Provide interface point for county departments (which use Universal Services provided infrastructure to store information) to collect information requested to fullfil Public Information Requests (PIAs)
Vehicle & Portable Public Safety Radio installation, programming, and service, Radio and IoT network Infrastructure Design & Support, Radio Network Monitoring and Analytics (RNOC), Regional deployable communication assets.
Harris County Universal Services Liaison Team is working with Harris County Law Enforcement to emplement an e-ciation solution.
Provides secure climate controlled storage and management of physical records for County Departments and Agencies.
Provides secure scanning of physical records into Electronic Records Management System (Primarily Open Text)
Provide safe and secure environments for visitors and employees at Harris County facilities. Secure important facilities, information and critical infrastructure throughout Harris County. Provide safe and secure environments for visitors and employees at Harris County facilities.
Harris County Universal Services offers surveillance solutions for county buildings to help keep people, property and information safe. The comprehensive services include project management, planning and design, and implementation. HCUS provides an initial facility assessment to identify vulnerabilities and recommend improvements to reduce exposure to loss and liability.
Harris County Universal Services assists Harris County departments with the installation, upgrade and maintenance of desktop and laptop software and applications. HSUS also install desktop patches, perform hard drive encryption and identify software that can threaten data security.
Software asset management (SAM) is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization.
Assisting Harris County departments with the installation, upgrade and maintenance of desktop and laptop software and applications. HSUS also install desktop patches, perform hard drive encryption and identify software that can threaten data security.
Harris County Universal Services reliable 24-hour-a-day technical support for Harris County departments. Customers can report system outages, request new services, receive support and more.
Telecommunications provides fixed-network servcies and wireless mobile services for county owned devices. Business Operations is responsible for telco related administrative duties of ordering devices and services, contract renewals, and payment of invoices.
Harris County Universal Services provides Harris County departments with end-to-end delivery of telephony services to customer desktops and telephone networks. HCUS also provides project management of telephone service solutions, coordination and prep of site installation, and training and support.
Business Operations coordinates the ordering of new or replacement vehicle renewal registration stickers, license plates, and titles for county owned vehicles.
Harris County Universal Services provides a full range of services for the design, development, testing and maintenance of robust public/internet websites for Harris County departments. Customer departments participate jointly in the development and implementation to assist in knowledge transfer and ongoing site maintenance. HCUS can also develop private websites to streamline department operations and communications, consolidate document management, optimize workflow and maximize resources. Private websites can incorporate various technologies, including Microsoft SharePoint, Document Content Management and other tools to integrate workgroups, documents and content.
Provides a full range of services for the design, development, testing and maintenance of robust public/internet websites for Harris County departments. Customer departments participate jointly in the development and implementation to assist in knowledge transfer and ongoing site maintenance. HCUS can also develop private websites to streamline department operations and communications, consolidate document management, optimize workflow and maximize resources. Private websites can incorporate various technologies, including Microsoft SharePoint, Document Content Management and other tools to integrate workgroups, documents and content.
HCUS has a team of work process engineers that have a professional business understanding and provides a technical application of the fundamental principles to construct business workflow to transform this information into products that are useful to business at a professional level.
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