Good Afternoon Ms. Andi,

Thank you so much for publishing my email in this month’s US newsletter. I think it’s awesome that you and your team post positive emails (feedback) from customers. I feel that this helps motivate the team even more and generates positive energy/work performance!

Speaking of work performance, I wanted to acknowledge a few individuals within your department that have been a huge asset in helping the CSD team.

• Pedro Cordova
• Jacob Cano
• Yvonne Alvarez
• Dawayne Turk
• Kimberly Herrod
• Gustavo Paredes
• Katrina Monette
• Voice Team

These individuals have always come through for us when it’s been “Crunch Time.” This week alone, Pedro and Jacob both saved me.

Again, none of this could be done without overall team work. Keep up the great work!

Respectfully,

Joe Fragoso

System Administrator at Harris County Community Services