Harris County Universal Services
Enabling Harris County to Work, Connect and Innovate
About Us
Mission, Vision, & Values
Executive Director
Administrators
Get to Know HCUS
Annual Report
Service Catalog
Divisions
Application Development
Business Operations
Customer Service
Cybersecurity
Fleet Services
IT Infrastructure
Public Safety Technology
Service Management & Strategy
FAQ
News & Info
Tech Talk
InfoBytes
Newsletter
Contact
Help Desk
Public Information Request
For Customers
Fleet Service eAppointment
Fleet Service eAppointment-Flood Control
SELECT
LANGUAGE
menu
About Us
Mission, Vision, & Values
Executive Director
Administrators
Get to Know HCUS
Annual Report
Service Catalog
Divisions
Application Development
Business Operations
Customer Service
Cybersecurity
Fleet Services
IT Infrastructure
Public Safety Technology
Service Management & Strategy
FAQ
News & Info
Tech Talk
InfoBytes
Newsletter
Contact
Help Desk
Public Information Request
For Customers
Fleet Service eAppointment
Fleet Service eAppointment-Flood Control
Visualizer
Service Detail
Visualizer
Call Operators
Harris County Universal Services
call operators support the 311 Help & Information public line. They field calls and answers to questions regarding services or assistance, provide county telephone numbers and addresses, and route calls to the correct department.
PRODUCTS & SERVICES
Call Routing
HCUS
is the first point of contact for callers needing county information.
HCUS
routes callers to the proper department or individual.
After-Hours Answering
HCUS
answers calls for county departments after business hours.
HCUS
will leave messages in non-emergency situations.
Website Information
HCUS
can answer basic public information questions available on county websites for callers who do not have internet access.
BENEFITS & VALUE
Call Routing
HCUS
is the first point of contact for callers needing county information and routes callers to the proper department or individual.
After-Hours Answering
HCUS
answers calls for county departments after business hours.
HCUS
will leave messages in non-emergency situations.
Website Information
HCUS
can answer basic public information questions available on county websites for callers who do not have internet access.
Contact
HCUS-Customer Service
713-274-4444
helpdesk@us.hctx.net