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Service Detail

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call-operators-2.svgCall Operators

Harris County Universal Services call operators support the 311 Help & Information public line. They field calls and answers to questions regarding services or assistance, provide county telephone numbers and addresses, and route calls to the correct department. 

PRODUCTS & SERVICES

Call Routing

HCUS is the first point of contact for callers needing county information. HCUS routes callers to the proper department or individual.

After-Hours Answering

HCUS answers calls for county departments after business hours. HCUS will leave messages in non-emergency situations. 

Website Information

HCUS can answer basic public information questions available on county websites for callers who do not have internet access.

BENEFITS & VALUE

Call Routing

HCUS is the first point of contact for callers needing county information and routes callers to the proper department or individual.

After-Hours Answering

HCUS answers calls for county departments after business hours. HCUS will leave messages in non-emergency situations. 

Website Information

HCUS can answer basic public information questions available on county websites for callers who do not have internet access.