Service Detail


technical-support-2.svgTechnical Support

Harris County Universal Services reliable 24-hour-a-day technical support for Harris County departments. Customers can report system outages, request new services, receive support and more. 


Self Service Features

HCUS provides guides as well as assistance to empower users to manage their accounts and reset passwords.

Accountability Procedures

HCUS Help Desk workers follow an accountability procedure to ensure every problem is resolved before closing.

Instant System Status

HCUS' Service Management System allows customers to see the status of their service ticket and incident histories.


Single Point of Contact

One phone call to HCUS helps keeps downtime to a minimum so customers can have all their IT issues resolved faster.

24/7 Support

HCUS customers receive technical support 24 hours a day, seven days a week.

Variety of Assistance

The HCUS Help Desk can assist with a variety of issues, including those related to software, hardware and network.